Murfreesboro · Smyrna · La Vergne · Rutherford County
IT help from a person who knows your name
Thirteen years in IT — five keeping small businesses and industrial automation running, then eight supporting a radiology company's physicians and remote sites under strict patient-privacy rules. Now I do that work here at home in Murfreesboro for homes and small businesses — your laptop, your Wi-Fi, your printer, your office network, your email.
What I learned in all those years is that the technology is the easy part. The relationship is the work: knowing your setup and your people, so you never have to start from scratch with a stranger.
You get one person, and you get a price before I start. Flat rates on most jobs, quoted up front. No ticket number, no different technician every visit, and no invoice that turns out bigger than you expected.
Locally owned, licensed and insured in Murfreesboro. You always work directly with me.
What working with me looks like
- One named person who answers — not a ticket queue
- A price agreed before the work starts, not after
- Flat rates on ordinary jobs; hourly only when a job is genuinely unpredictable
- Remote fixes whenever they will actually work — cheaper and faster for you
- I take the time to explain any issues and how I will resolve them
Which one are you?
Homes and businesses need different things, so they get different menus and different prices. Pick the one that sounds like you — and if you are somewhere in between, call and I will tell you which side of the line you are on.
For your home
Your computer, your Wi-Fi, your printer
The laptop that takes four minutes to wake up. The Wi-Fi that dies in the back bedroom. The printer that worked until it didn't. The new machine you would rather not set up yourself.
- Slow computers, viruses and pop-ups
- New computer setup, with your files and photos moved across
- Home Wi-Fi fixes and whole-home mesh
- Printers, TVs, streaming and smart-home devices
- Patient one-on-one coaching, built with parents and grandparents in mind
Remote fixes from $95.
On-site service call $119 — credited in full toward any job you book that visit.
A lot of what people call me for can be fixed over a secure remote connection without either of us driving anywhere. If yours can, I will say so, and you will pay less.
For your business
Shops, offices, trades and professional practices
Most IT companies will not quote a business with four employees. Their minimum is ten users, their contract is three years, and the person answering your call has never seen your office. That is the gap I am built for.
- Monthly plans that keep everything monitored, patched and backed up
- Microsoft 365 set up, secured and actually administered
- Backups that have been test-restored, not just switched on
- New computers specified, built and deployed — and old staff access removed
- Projects quoted flat and in writing before anything starts
Monthly plans from $165.
Small Business IT Health Check $495 — credited back if you start a plan within 60 days.
Run a medical or dental practice? HIPAA, Business Associate Agreements and security risk assessments were my day job for eight years — there is a page for practices with that work priced out.
What I actually do
The same skills, whether they are pointed at one laptop on a kitchen table or fifteen computers in an office. Prices differ by which one you are — the work does not.
Computers
Repair, setup and rescue
Slow machines, malware, failed updates, mystery crashes, and the honest answer about whether a computer is worth keeping. New machines set up properly, with your files, photos and email moved across.
Networks
Wi-Fi and internet that stays up
Dead zones, dropouts, slow speeds, and routers still running the password printed on the sticker. Mesh systems installed and every device moved over — at home or across an office.
Microsoft 365
Email, files and Teams
Set up, migrated and locked down: multi-factor login, phishing protection, sensible sharing rules, and licensing you are not quietly overpaying for. Including getting you off a GoDaddy-managed tenant and onto Microsoft directly.
Security
Protection and backup
Managed antivirus, patching that actually happens, and backups that have been test-restored rather than just switched on. The unglamorous fundamentals that decide whether a bad day is an inconvenience or a catastrophe.
Ongoing
Monthly support plans
For businesses, a flat monthly rate that covers monitoring, updates, security and a help desk your staff can reach. For homes, a $29/month plan that keeps a few family computers current and puts you at the front of the line.
AI
AI, without the data leak
Adopt AI tools without quietly shipping your customers' information to a company you have never heard of — including private setups that run on hardware you own and never leave your building. Practical, not hype.
Where my work stops — and why that is good news
I do not service, support or integrate industry-specific software: point-of-sale, booking and dispatch systems, church or legal or accounting practice software, and medical practice-management, EHR and imaging systems. Those vendors know their own products far better than any general IT provider ever will, and you are already paying them to. I stay out of their lane.
What I do is own everything around that software: the computers it runs on, the network and internet it depends on, the Microsoft 365 accounts your people live in, the backups, and the security controls that keep all of it defensible. When your software vendor needs a port opened, a workstation prepped or a machine rebooted, I am the person on the other end of that call — so you stop being the go-between. I also do not pull cable or do low-voltage wiring; when a job needs it, I bring in a licensed installer and manage the work.
Where I learned to do this
Not a weekend certification and not a retail counter. Thirteen years of hands-on IT, split between places where a stopped machine cost money by the minute and a healthcare company where privacy regulations watched every move.
in IT, start to finish — the help desk, the server room, the plant floor and the reading room
small-business and industrial IT — automation, controllers and the networks behind them, where downtime is measured in lost production
on the IT team of a radiology company — physicians and remote imaging sites across several states, under HIPAA the whole time
- Your setup is not harder than that. Whatever is wrong with your laptop or your five-person office, I have almost certainly seen a nastier version of it with a production line or a physician waiting on the fix.
- Most of it never needed a visit. Years of supporting sites in other states taught me to fix things remotely first and drive out only when it genuinely helps you.
- I know where the line is. Eight years in a regulated environment mostly teaches you what not to touch, and how to coordinate cleanly with the vendor who owns it.
- Microsoft 365 and virtualization depth — tenants, identity, mail flow, security policy and VMware, from actually running them rather than reading about them.
- I plan disruptive work around your day, not mine. Migrations and upgrades happen in the evening or on your lightest day, so you open normally the next morning.
- Backups get tested. A backup nobody has ever restored from is a rumor, not a backup, and I have restored from enough of them to be blunt about it.
- Regulated work is available too. HIPAA security risk assessments, Business Associate Agreements and compliance documentation are priced on the page for medical and dental practices.
The person who answers the phone
I'm Poe Bailey. I've spent thirteen years in IT — five with small businesses and industrial operations, then eight on the IT team of a radiology company, supporting physicians and remote sites across several states under strict patient-privacy rules. Most of that work was done remotely, which taught me that not every problem needs a visit.
Talk to people around here for ten minutes and the same two complaints come up. Homeowners cannot get anyone decent to return a call about a computer that is barely worth the visit. Small businesses are either too small for the IT firms or being quietly overcharged by one. PoeTential Technologies exists for both of them.
I am a one-person firm on purpose. It means I take on a limited amount of work, and it means the person who quotes your job is the person who does it. When you call, you get me — no account manager, no offshore queue, and no "have you tried turning it off and on."
Poe Bailey Owner · PoeTential Enterprises LLC dba PoeTential Technologies
Service area
I come to you. PoeTential Technologies is a mobile service business based in Murfreesboro — there is no walk-in shop, and we meet at your house, your office or over video. On-site work is included across Rutherford County and the nearer Nashville metro; remote support reaches anywhere in Tennessee.
On-site — no travel charge
- Murfreesboro
- Smyrna
- La Vergne
- Eagleville
- Christiana
- Rockvale
- Lascassas
- Walter Hill
On-site — a little further out
- Nashville
- Antioch
- Brentwood
- Franklin
- Nolensville
- Mt. Juliet
- Lebanon
- Spring Hill
- Shelbyville
Questions I get asked
How much is this going to cost me?
Most jobs have a flat price you can read before you call. Home prices are on the home page menu — remote fixes start at $95, and an on-site service call is $119 which is credited in full toward any work you book that same visit. Business plans and project prices are on the business page.
If your problem does not fit a flat price, I say so up front and quote you either a flat number or an hourly rate before I start. You will not get a surprise invoice from me.
Do you come to my house or office?
Yes. This is a mobile business — there is no shop to drop a computer off at. There is no travel charge in Murfreesboro, Smyrna, La Vergne, Christiana, Rockvale or Eagleville, and a modest one beyond that.
A lot of problems do not need a visit at all. If yours can be fixed over a secure remote connection, that is cheaper for you and quicker for both of us, and I will tell you that rather than drive out to bill you more.
Do you work on Macs as well as Windows?
Yes — Windows and macOS, plus the iPhones, iPads, printers, routers and streaming boxes attached to them. I do not do phone or tablet screen repair, game console repair, or printer hardware repair; those go to a specialist and I will point you at one.
How fast do you respond?
Same business day for a first reply, Monday to Friday. For business clients on a monthly plan there are written response commitments — one business hour if nobody can work, four if a system is down, same day if one person is stuck with a workaround. Those are on the business page.
Because I am one person I deliberately cap how much work I take on, so those numbers stay real rather than aspirational.
What hours do you work?
Monday to Friday, 7:30 a.m. to 5:00 p.m. Central. Evenings and Saturdays I answer when I can and will tell you straight away whether I can actually be there, rather than leave you waiting. Evening and weekend visits carry a surcharge.
I do not promise overnight or Sunday coverage. If you need genuine 24/7, you need a larger firm, and I will say so in the first conversation instead of selling you something I cannot deliver.
Are you a real, licensed business?
Yes. PoeTential Enterprises LLC is a Tennessee limited liability company operating as PoeTential Technologies, licensed with Rutherford County and the City of Murfreesboro, and I carry professional liability and cyber insurance. Happy to provide a certificate and documentation for a vendor file.
Do you support our practice-management, point-of-sale or booking software?
No — and that is deliberate. The vendor who built that application knows it better than any general IT provider will, and you are already paying for their support. I own everything around it: computers, network, internet, Microsoft 365, backups and security.
In practice that makes your life easier, not harder. When the vendor says "your IT needs to open a port" or "that workstation needs a driver," I am the person who handles it, instead of you relaying technical messages between two companies.
What does getting started actually look like?
A short conversation about what is wrong or what you are trying to do. For homes, that usually ends with a flat price and a time. For businesses, it is a free 30-minute call, then a walkthrough of your setup, then a written summary of what I found, what is urgent and what it costs to fix — which you keep either way, whether or not you hire me.
Tell me what's going on
Send this and I will get back to you the same business day. If it is faster to just call, please do — you will reach me, not a receptionist.
Call or text
Hours
Monday–Friday, 7:30 a.m.–5:00 p.m. Central
Evening and Saturday work by arrangement, with a surcharge.
Based in
Murfreesboro, Tennessee 37129
Mobile service business — I come to you.